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Thank you for your interest in our cookies. Please take a moment to read through our shipping/refund policy.

 

If your event date is available you will be added to our calendar after we have received full payment for your order. Please place your orders 2-4 weeks before your event date. During our peak holiday season, please allow 4-6 weeks when placing your order request. Sometimes, exceptions can be made depending on the size of your order, your location and/or if we have the cookie cutter you are requesting in stock. Additional fees may apply.

 

Currently we have no maximum quantity per order, but we do require a minimum of 12 cookies and/or truffles per order. Additional cookies may be ordered in any quantity. Truffles must be ordered by the dozen.

 

Prices are based on size and design details, please view our                          for more information or request a quote.

 

We wrap every cookie in a clear cello bag for freshness. We will also add a colored ribbon at no additional charge to cookie favors.

 

Personalized favor tags can be added to your order for an additional $.25 cents per cookie.

 

 

 

Currently we ship using USPS Priority Flat Rate shipping which is NOT guaranteed. Shipping time is typically 2-3 days. If you feel your order may not arrive on time, you have the option of shipping USPS Express Mail or Fed-Ex One Rate which is guaranteed but an additional cost to you. Shipping is estimated based off of flat rate or local (California) delivery prices. We do not profit off shipping, but do account for packaging materials used. If shipping costs are lower than quoted, we will refund you the difference via PayPal.

Items are usually shipped Monday through Wednesday for weekend events depending on your location.

 

We take complete care in packaging each cookie for shipment using packaging materials and sturdy positioning. Once the package leaves our hands we cannot guarantee how they will arrive to you. If any breakage occurs during shipping, NO refunds will be issued. If you would like to purchase insurance to cover any accidents caused by USPS or Fed-Ex, please let us know immediately.

 

 

 

 

In the event we cannot produce your order on a given date, a refund will be made. If you choose to cancel an order before it's produced, a refund will be given at the discretion of the baker. If no preparation has been done for the order, a full refund will be issued.

 

                                                 - Currently we ship using USPS Priority Flat Rate shipping which is NOT guaranteed. Shipping time is typically 2-3 days. If you feel your order may not arrive on time, you have the option of shipping USPS Express Mail or Fed-Ex One Rate which is guaranteed but an additional cost to you. Only those customers purchasing USPS Express Mail or Fed-Ex One Rate will be refunded for shipping after we have been refunded by the provider. **Please note the refund only covers the cost of shipping unless you have purchased insurance to cover the contents of your package.

 

 

 

We take care to package cookies for shipment using bubble wrap and sturdy packaging. Once the package leaves our hands we cannot guarantee how they will arrive to you. If any breakage occurs during shipping, NO refunds will be issued. If you would like to purchase insurance to cover any accidents caused by USPS or Fed-Ex for your package please let us know immediately.

 

 

Please read before placing your order

Shipping

Refunds

Due to the nature of our product, we cannot refund, credit, or exchange your order if the carrier fails to deliver within the designated 2-3 day window from when it leaves our hands.

SHIPPING Refund Policy

Because our goods are perishable and made to order, ALL SALES ARE FINAL.

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